Store Policy and Returns
Store Policy
At Ready Mama, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.
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Returns
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You may return your unused and unopened items within 14 days of delivery for a refund or exchange.
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To be eligible for a return, the bag and its contents must be in their original packaging, unused, and in the same condition you received them.
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For hygiene reasons, we cannot accept returns of any opened or used personal care items.
How to Return
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Contact us on instagram @readyMamaUk with your order number and reason for return.
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We’ll provide you with return instructions and a return address.
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Once your return is received and inspected, we’ll notify you and process your refund to your original payment method within 5–7 business days.
Exchanges
If you received a defective or incorrect item, please contact us within 7 days of delivery, and we’ll arrange a replacement at no extra cost.
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Non-Returnable Items
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Opened personal care items (e.g., lip balm, eye masks, breast pads)
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Sale items (unless faulty)
Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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Original shipping costs are non-refundable.